We just got back from a tour with Colleen (the Tour Director) and Enzo (Driver) - the airlines cancelled our flight and so we were a day late even starting the tour, and our TD Colleen really was such a huge help! She stayed in constant contact with us even while she was beginning the tour with the customers who were able to arrive on time - she made sure we understood who to talk to at our hotel, how to check in alone, how to get a cab and where specifically to meet her - coming in to a foreign country is scary when you are worrying about getting lost and Colleen really made us feel safe and well cared for!
It was our first trip overseas ever and I will DEFINITELY travel with Trafalgar again because of the high level of customer service! Really went above and beyond to make it such a special trip!
Product or Service Mentioned: Trafalgar Tours Customer Care.
Reason of review: Good quality.
I liked: Our td, Seeing so much in just two weeks, Being able to customize our tour with optional add ons.