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Company’s refusal to accept responsibility for dishonesty of their recommended merchant

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My loss is $30,000.00 ( thirty thousand US dollars$ not $30.) These people (trafalgar) had the unmitigated gall to tell me that 3 carpet appraisers did not know how to appraise the worthless rug sold to me by their approved merchant in Morocco, Fes Carpet. Just dont purchase anything if value from their approved merchants because they do not stand behind their promise to guarantee trusted merchants. What a farce!

User's recommendation: Do not use Trafalgar for any tours.

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Featured
ID
#3691982 Review #3691982 is a subjective opinion of poster.
Location
Arlington Heights, Illinois
Cons
  • Failure to respond to requests for refund
Loss
$30000
Preferred solution
Price reduction

Unhappy with service

Hold time for call is over an hour. An hour to let someone sit on hold is excessive. Shows they don't care about their customers.

User's recommendation: find another company.

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ID
#3803355 Review #3803355 is a subjective opinion of poster.
Location
Fair Oaks, California

They are taking their sweet time with the review

To whom it may concern, if I could give trafalgar 0 stars, then I would. Here is the predicament, we had a travel agent to help us to book a tour to Scandinavia in 2020. And of course it got canceled due to COVID. So we rebooked the same Scandinavia tour for the...
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ID
#3772519 Review #3772519 is a subjective opinion of poster.
Location
Portland, Oregon

Very disappointing in this company people traveling solo were handled as second class citizens. The pressure for optional tours was humiliating by the tour Director. Got hurt/no report

Optional tours were forced down your throat and if you did not take them the tour Director was visibly angry. Solo women were asked to sit in undesirable places in restaurants so that couples could sit together. Got hurt on the tour and was not given ill report for my insurance company Very very disappointing trip I would not recommend Trafalgar for anyone couples or singles. Emailed to the company and they said they would give me a measly 10% discount not worth it. Cannot recommend

User's recommendation: Cannot recommend.

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ID
#3717122 Review #3717122 is a subjective opinion of poster.
Location
Wilmington, Delaware

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New Reviewer

I am very frustrated and very angry with Trafalgar right now!

I booked a European trip with trafalgar for September 02, 2022. The trip was not a guaranteed trip. I did not book my airfare nor insurance for my trip because it was not a guaranteed departure. Last weekend, the 25 and 26 of September, on their booking page they were...
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ID
#3712445 Review #3712445 is a subjective opinion of poster.
Location
Kirkland, Quebec
Loss
$2016
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Beware of your Paid Single Occupancy fees/outcome

I recently returned from a 10 days journey to Bavaria and, Austria (Salzburg and Vienna). I paid a large fee for single occupancy for the entire journey and was informed that I would be honored. However, when arriving at Oberammergau for the Passion Play, I was...
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2 comments
#2215641

$$$

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ID
#3689759 Review #3689759 is a subjective opinion of poster.
Location
Glendale, Arizona
Pros
  • Overall very technical in process
Cons
  • Company changes rules without informing you
Loss
$243
Preferred solution
A full refund for the 2 nights at the other hotel.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dissatisfied with aspects of our Iceland trip

1. There was no one to meet us inside the airport when we landed. We waited. I called the guide. He told us to wait. Someone would be there. Then he sent a text saying the bus would be there in 5 min. and we should go outside. We did. No bus. My husband walked around...
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ID
#3689222 Review #3689222 is a subjective opinion of poster.
Location
Marlton, New Jersey
Cons
  • No one to meet us at the airport
Preferred solution
Let the company propose a solution

Can't contact anyone. Spent hours on hold

Customer Service sucks. Quotes are different by each agent. They give you a number to call and never answers.
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ID
#3688893 Review #3688893 is a subjective opinion of poster.
Location
Tellico Plains, Tennessee

Trying to contact anyone is impossible.

Trying to ask questions, nobody will answer the phone. Agent will not call back. Ridiculous Why wouldn't they help the client?
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ID
#3688850 Review #3688850 is a subjective opinion of poster.
Location
Tellico Plains, Tennessee
New Reviewer

It is impossible to communicate to them by phone or other way in order to get the refund of my deposit.

I booked a trip for my wife and me on November 2019. They required $ 1,400 deposit (book B 546148). Then came the pandemic. They did not return the deposit, but instead they gave me a credit. This money has been in their hands since November 2019. I wanted to book the...
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ID
#3648751 Review #3648751 is a subjective opinion of poster.
Location
Murrieta, California
Cons
  • Terrible customer service
Loss
$1
Preferred solution
Full refund
New Reviewer

Refund

We have booked 3 tours with this company all of which they cancelled. Have been waiting ages for ourBook elsewhere refund
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ID
#3640163 Review #3640163 is a subjective opinion of poster.
Location
Leland, North Carolina
Loss
$11
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

The absolute worst complany I have ever dealt with or tried to deal with.

I have tried for 3 months to get ahold of someone to cancel a tour I have scheduled. It is IMPOSSIBLE to do so. 3 plus hours of waiting on hold numerous times and still uinable to ger a human. I have sent 3 different emails and the same result...nothing.

User's recommendation: Do Not Use This Company.

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ID
#3626798 Review #3626798 is a subjective opinion of poster.
Location
Georgetown, Texas
Cons
  • Impossible to contact by phone or email no customer service
Loss
$5621
Preferred solution
Full refund
New Reviewer

This company first and foremost does not return calls and you can hold for up to 3 hours without anyone coming on the line. Second and most important they approve merchants and their guide gets involv

I bought rugs from Fes carpet an approved company. The trafalgar tour guide bargained for the price. I charged $30,000 to my Amex. Add. When I received the rugs they were appraised for between $2,000 and $5,000. Trafalgar acknowledged their relationship with Fes Carpet but said if the dealer believes his merchandise is worth $30,000 and further by appraisers did not know what they were talking about!

User's recommendation: Do not use this tour company. Do not use any of their recommended merchants.

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ID
#3606719 Review #3606719 is a subjective opinion of poster.
Location
Arlington Heights, Illinois
Cons
  • Are insensitive and not helpful
Loss
$27
Preferred solution
Price reduction

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad experience with Trafalgar Representative in Mirocco

Poor after tour customer relations. Refuse to take responsibility for the actions of their tour director in Morocco. Refuse to take responsibility for the actions of one of their approved merchants. BEWARE of purchases made at their recommended carpet dealer in Morocco. You are not getting value for your money ask any carpet appraiser if you already purchased a rug ! Disgusting. Horrible experience. May they all be cursed by Allah.

User's recommendation: Do not use Trafalgar.

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ID
#3597450 Review #3597450 is a subjective opinion of poster.
Location
Arlington Heights, Illinois
Loss
$30
Preferred solution
Let the company propose a solution

I HAVE WAITED ON THE PHONE FOR MORE THAN 6 HOURS

YOU HAVE NO CUSTOMER SERVICE. I HAVE AN EMERGENCY AND CAN'T GET A SINGLE PERSON TO ANSWER THE PHONE. I HAVE TRIED FOR 3 DAYS AND HELD ON THE PHONE FOR MORE THAN 6 HOURS. IT IS A DISGRACE. I WOULD NEVER EVER RECOMMEND YOUR COMPANY.

User's recommendation: DON'T BOOK WITH THEM.

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ID
#3588589 Review #3588589 is a subjective opinion of poster.
Location
Farmingdale, New York
Preferred solution
SOMEONE TO ANSWER THE PHONE

Want to wait 4+ hours on the phone to contact customer service??? Then book with this company.

Trafalgar Tours - Want to wait 4+ hours on the phone to contact customer service??? Then book with this company.
Cannot get in touch. Good luck if you need to contact Trafalgar. I have been on hold for 4 hours and still cannot get though.

User's recommendation: Globus.

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1 comment
#2220817

Absolutely true. Cannot get through to their Customer Service number.

ID
#3585386 Review #3585386 is a subjective opinion of poster.
Location
Maryville, Tennessee

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