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1.6

I have traveled with Trafalgar prior. However, this experience has ended any future relationship with Trafalgar.

The tour guide I believe was contracted and not an employee of Trafalgar, however, no excuse. The hotels were quite a distance from the inner cities quoted in the brochure. I understand this since it is a Cost Saver tour, thus the distance from the main cities as a cost saver. The cities such as Rome, Florence and Paris were places I had visited several times before and this trip was a first for my daughter so I had no problem visiting them for a third and fourth time.

My issue is that we opted out of the optional excursions in that I did not need a guide since I could tour these places on my own with my daughter. Mr. John Horvath informed us that those opted out of the options would need to find their own transportation into the cities. This is insane.

We may not have paid for the options, but we certainly did pay for our seat on the coach. I think since this directer is contract, we cut into his profit by not purchasing the options. This does not fit the spirit of any travel agency in regards to customer service. I recommended Trafalgar to my nephew and when I inquired if this was the situation with his tour he responded that the coach took everyone into the cities.

Those not opted for the optional tours were given maps and directions to tour on their own and given the time to be at the coach for their return to the hotel. This was the situation in my prior tours, so if this is the new policy this is another reason why I will not return to Trafalgar. We were promised by Mr. Horvath that those returning customers would be given a card to mail to Trafalgar and their returning customer gift would be mailed.

He did not give me a card. But, no issue since Trafalgar may keep their gift and their 5% discount since I will never travel with Trafalgar again.

The prior trips directors were fine and as well as the tour. I will never recommend Trafalgar to anyone.

Reason of review: Bad quality.

Trafalgar Tours Cons: Tour director, Location of hotels, Hotel food.

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