Anonymous
map-marker Boerne, Texas

Cancelled Trip

We booked the trip of a lifetime with Trafalgar back in November 2022. Today, April 6, we received an email from our travel agent letting us know that our tour had been cancelled. Their idea of customer service was to provide us with another possible tour date, but considering there are 8 in our party, finding availability for any tour or flights will be difficult. The airfare has doubled since November and Trafalgar is only willing to give a $150 credit. We did nothing wrong except trust that we were booking with a reputable tour company.
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Anya T Urm

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Verified Reviewer
| map-marker Valrico, Florida

Issues, bad customer service

I do not even know where to start. I have never seen any company as bad is Trafalgar.

It took me many phone calls to speal to somebody. peple I spoke were very rude. I booke dthe trip on line with them, paying a lot of money. They canceled the trip.

I called again to get a refound or be moved to another trip. We was told that I will be contacted next day. I was not. Nothing that we discused was even mentioned.

The issues was not resolved and I am short of almost $7000 in my account. Still waiting for the manager to call me and ready to call my credit card comapny to deal with these people.sTAY

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User's recommendation: It is not a customer friendly company

Douglas B Ekv

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Verified Reviewer

Cannot speak to anyone at company

I have tried for 3 days to speak to someone. I have been on hold for over 4 hours combined. Finally was able to request a callback via automation. 3 hours later I get the callback which put me on hold for Have operators that answer the phone another 15 minutes and then promptly hung up on ME. All I want is to speak with someone who can help with my existing booking. I am about ready to cancel.POOR CUSTOMER EXPERIENCE.
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Pros:
  • Based on lack of communication
Cons:
  • Cannot get in contact with anyone

Preferred solution: To speak to a person

User's recommendation: Have operators to answer the phone

Jacqueline P Obo

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Verified Reviewer

Bad experience with vendor

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This company stinks from top to bottom. I got scammed by a Trafalgar approved rug dealer and when I tried to get my money back Trafalgar was incalcitrant and downright insulting to my intelligence.

But then Pissed Consumer got involved. My complaint went viral and within a month I got the lions portion of my money back .

Trafalgars parent company became involved and promised I would get the entire amount of my money ($30,000) back but I only got $26,000 , the head office claimed devaluation of US dollar. So after paying an additional $1,200 to ship the useless rugs back, in total Im out approximately $5,000

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User's recommendation: Avoid this company and all its subsidiaries under the umbrella of TTC out of Geneva

Anonymous
map-marker Tucson, Arizona

Customer service

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Still on hold for 2 days for trying to add our airline info to our northern Cal. Tour. Disconnected two times. How I hate the phrase thank you for waiting. DO NOT BOOK WITH THIS COMPANY.
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User's recommendation: Do not book. I want a REFUND.

Anonymous
map-marker New York, New York

Unable to get in touch with customer service representative

I was on the phone twice for more than an hour to have the call dropped twice. Tried to schedule callback with no success either.
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Anonymous
map-marker Eagle River, Ontario

Trip cancellation refund

Tentative trip cancelled because of COVID and seeking monetary refund instead of voucher Received a telephone call fro Julie indicating a refund of monies over a week ago still no refund
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User's recommendation: Hard to deal with even by chat no responses to enquiries

Anonymous
map-marker Couva, Couva-Tabaquite-Talparo

They responded favorably.

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They were not responding to my questions about the tour. They eventually did and gave all necessary information.
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Jacqueline P Obo

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Verified Reviewer
| map-marker Arlington Heights, Illinois

Company’s refusal to accept responsibility for dishonesty of their recommended merchant

Trafalgar Tours - Company’s refusal to accept responsibility for dishonesty of their...
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My loss is $30,000.00 ( thirty thousand US dollars$ not $30.) These people (trafalgar) had the unmitigated gall to tell me that 3 carpet appraisers did not know how to appraise the worthless rug sold to me by their approved merchant in Morocco, Fes Carpet. Just dont purchase anything if value from their approved merchants because they do not stand behind their promise to guarantee trusted merchants. What a farce!
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Loss:
$30000
Cons:
  • Failure to respond to requests for refund

Preferred solution: Price reduction

User's recommendation: Do not use Trafalgar for any tours.

Resolved
Allan S Hzc

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Verified Reviewer
| map-marker Elk Grove, California

Resolved: Untimely Refund of Money

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Updated by user Sep 18, 2022

Company fixed the issue and I have been provided with full refund. Full refund was finally received after they took more than their "up to 90 days" to do so.

Had to continually go through my AAA rep to get this refund. I will never use Trafalgar again..

Original review Aug 18, 2022
Booked an Ireland tour for August 2020. It was cancelled due to Covid.

I allowed them to keep my money and put it towards another Trafalgar tour. I booked an Iceland tour for August 2022. Through much effort on my part I finally learned in May 2022 that they were cancelling that trip. I immediately requested a refund.

I've yet to get it and now it's almost the end of August. I was promised a refund and that it might take up to 90 days, which is ridiculous. All they had to do was simply issue a check. Colette, a company with integrity which I've used many times, and now will continue to use because of this experience (I will never use Trafalgar again), will immediately refund your money no questions asked and in a timely manner.

Trafalgar has now had about $4,000 of my money for about 2.5 years. While I wasn't happy waiting "up to" 90 days, I did so. It was due at the latest by 8-13. It was not received and today is 8-18.

I contacted AAA through whom I'd booked this Trafalgar tour and learned that Trafalgar had not issued the check and they were now going to do so on a "rush basis" and that I "should" have it by early next week. Trafalgar's behavior is unacceptable and they've forever lost a customer with me.
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Pros:
  • Tour itinerary
Cons:
  • Untimely refund of cost of tour

Preferred solution: Full refund

User's recommendation: Trafalgar Travel lacks integrity in refunding customer's money

Janet S Okr

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Verified Reviewer
| map-marker Toronto, Ontario

Newfoundland and Labrador August 2022

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Original review Sep 07, 2022

NFLD beautiful - from bogs, to parks, lakes, ocean, waterfall rocks, trees, rocks and trees.

Tour was to include a visit to St. Pierre, France south of Nfld that is why I booked it.

Arrived evening, checked into hotel, whisked to dinner, sleep then departed at 08:00 - saw nothing.

Bus got lost 3 times and went over hour out of our way. Poor route planned - backtracked hours on bus to return to hotel for the night.

Hotel accommodations in the middle of nowhere - some meals had to be obtained from gas station or small grocery stores.

Travelled hours on bus/coach with few videos, games & singing - rest of time looking at scenery of mostly rocks & trees. Tour guide more interested in next gold tour; health advisor never did covid or temperature checks despite one passenger constantly coughing.

Last minute attempt by tour guide to do video of trip - asked passengers for photos - why not announce at trip start, make a contest, get interest instead of last minute, or, better yet, do it yourself.

Worst trip ever taken.

Best guides were locals - interesting and informative.

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Loss:
$8000

Preferred solution: return of tip gratuity $.

User's recommendation: Avoid this trip if you don’t enjoy sitting on a bus for hours on end.

Connie R Kzg

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Verified Reviewer

Cannot find my record of previous travel with them

They could not find the record that my husband and I took a trip with Trafalgar Tours to Italy years ago. As a repeat client, I would have received almost $300 credit towards a new trip Im booking with them. Very convenient they couldnt find my record. It saves them $300!
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Pros:
  • Good tours
Cons:
  • Does not honor former customer discount

Preferred solution: Price reduction

Ellen R Vio

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Verified Reviewer
| map-marker Marlton, New Jersey

Dissatisfied with aspects of our Iceland trip

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1. There was no one to meet us inside the airport when we landed.

We waited. I called the guide. He told us to wait. Someone would be there.

Then he sent a text saying the bus would be there in 5 min. and we should go outside. We did. No bus.

My husband walked around the lot to find out that the GrayLine is not allowed in that lot. He finally found the bus but we had to drag our bags to the bus. No one helped us.

2. There was supposed to be a shuttle to the city (1 mile away).

No bus came. After waiting 30 minutes, we were told no one was going to come and we would have to walk. We did. Then we walked around the city and had to walk back.

Too much walking for us when there was supposed to be a shuttle at least one way.

3. The optional events (a.boat with sushi and b. a dinner ) each was $75/person.If you did not attend those events, there was nothing else to do. If you did not go out on the boat we assume you would just sit on the bus or in a cafe near the boat.

We informed Trafalgar that my husband eats nothing from the water. There was nothing offered to him as an alternative on the boat. The dinner was a glass of wine (my husband doesn't drink,) a bowl of soup, a piece of bread, and a piece of cake with a little ice cream. We were not offered additional soup.

It was 1 bowl of soup. Then we were offered a visit to a small museum. We went in as there was nothing else to do. Our guide informed us that the museum visit made up $22 of the $75 it cost us for the dinner.

Many of us did not go into the museum. We were not told of the fee or given an opportunity to say no to this inadequate museum.

We felt taken advantage of.

3. One of the hotels was below par. Even our guide took note of that.

4.

Our guide was very pleasant but he is not from Iceland and has a superficial knowledge of life in Iceland. For example, we found out that horses are a big industry in Iceland but he knew almost nothing about it. He never discussed the political system there. We have no idea if Iceland elects a president or prime minister or maybe they have a king.

I'm just saying, as well-traveled tourists, we like to know more about how people live. He needs to be better informed or you need to use someone who is a local for these tours

5. The blue lagoon was fun.

two hours worked but here we could have used an opportunity to have a massage or some other services.

Our 6 days in Iceland were more than we needed. It could have been a better planned trip

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Cons:
  • No one to meet us at the airport

Preferred solution: Let the company propose a solution

User's recommendation: Don't bother going

Michael R Clb
map-marker Phoenix, Arizona

Awful. This company is a rip off. I cancelled my trip in March and still have not received my refund even though I bought insurance. Do not book with Trafalgar. They have told me repeatedly my check i

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Awful. This company is a rip off. I cancelled my trip in March and still have not received my refund even though I bought insurance. Do not book with Trafalgar. They have told me repeatedly my check is in the mail. Yet I am still without my refund 6 months later
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Loss:
$5000

Preferred solution: Full refund

JosephRichard M Yrv

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Verified Reviewer
| map-marker Glendale, Arizona

Beware of your Paid Single Occupancy fees/outcome

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I recently returned from a 10 days journey to Bavaria and, Austria (Salzburg and Vienna). I paid a large fee for single occupancy for the entire journey and was informed that I would be honored.

However, when arriving at Oberammergau for the Passion Play, I was informed at the hotel that there was a little-known clause that no one knows or was aware of that allows the tour manager and the facility/hotel that in this particular town/case, they will forego the single occupancy and put me with another person which by the way, had not paid single occupancy fee. I was offered a wooden cot with this mattress, a duvet, and a pillow. That was not acceptable. They did nothing to problem resolution.

I left the hotel and was able to find a truly stunning little hotel closer to the Passion Play site.

Trafalgar has done nothing to assist me and to offer any compensation. SO BEWARE OF SINGLE-OCCUPANCY AS THE TRAVEL COMPANY (Trafalgar) CAN AND WILL FOR THEIR BENEFIT CHANGE THE RULES WITHOUT ANY ADVANCE NOTICE.

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Loss:
$243
Pros:
  • Overall very technical in process
Cons:
  • Company changes rules without informing you

Preferred solution: A full refund for the 2 nights at the other hotel.

User's recommendation: Avoid traveling with Trafalgar and Grand European Tours.

2 comments
Guest

$$$

Richard M Bmo

Still waiting for the primary company GET to fulfill their written obligation that they would repay the 237$. They wrote their response on July 6, 2022. As for Trafalgar, they passed the"buck" to GET and assumed no responsibility even though their tour manager lacked any problem resolution abilities.

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