Trafalgar Tours - After payment tour cancelled!!!!

After paying a deposit weeks ago on a Trafalgar Tour to Croatia and Bosnia (the balance was paid today).Trafalgar simply cancelled the tour barely a month before departure.

What about the airplane tickets that have already been booked? Are there any alternatives or do you simply not care? No one seems to be able to give any answers. Trafalgar South Africa's public relations officer sent me a crappy little e mail that she won't be available until the 16th of this month and referred me to three other people who contact details she omitted.

What does she think am I supposed to do? Send a carrier pigeon? One of these persons I was able to track down via google (because of course I have nothing better to so). A Mr Beyers from Insight immediately sent me a very polite letter explaining that he would refer my complaint it Trafalgar - TO WHOM I COMPLAINED IN THE FIRST PLACE!

So I guess no joy there!I have included proof of payment.

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More Review Details

Value for money
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Additional Fees
Product or Service Quality
Discounts and Special Offers
Advertised vs Delivered

Reason of review:
Poor customer service
Product or service
Croatia And Bosnia Tour
Review category
review #847072

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