Trafalgar Tours
Reviews and Complaints
Were is the gift you promised to send me from my recent Toor of Greece?
two weeks ago.I told by thev tour director Anna in Greece thatv as I had done more Trafalgar tours thah any one else on the tour that I would be receiving a gift fom trafalger by e-mail. no e-mail has arrived so far.Where is it?
please reply as soon as possible to my e-mail address which you have.IAM VERY DISAPPOINTED WITH YOUR CUSTOMER SERVICE FROM a TARAFALGAR CUSTOMER OF MANY YEARS.I hope to receive your reply shortly.I expected better.WHAT ELSE DO YOU NEED ME ME TO SAY?
COME ON TRAFALGAR YOU CAN DO BETTER THAN THIS. PLEASE SEND THIS TO YOUR CEO GAVIN TOLMAN WHOM I MET PERSONALLY IN GENEVA TWO TWO YEARS AGO.
- Tours were very good
- You did not send me the gift that you promised
Preferred solution: Deliver product or service ordered
Horrible
My name is Rosa Nunez I have been traveling with Trafalgar and this was my 10th tour and I took this trip with my family. Victor Nunez my husband and Claudia Nunez my daughter from April 8/18 to April 21/18 and I have the fallowing comments:
Tour Director: He needs more training. Lack of organization during the trip. He did not know if the dinner was included with the package and we had to tell him that the dinner that he was telling us is not included. Swapping the program from one day to another day getting everybody confused for his own convenience. No announcing or posting what to do the next day.
During the sightings he was always leaving the group behind and we had to take care of each other, good thing we were only 8 in the group and not a large group. Audio Headsets for flexible sightseeing was not provided.
“Luxury air-conditioned coach or alternative transportation (such as rail journeys) “ this was not a Luxury air-conditioned coach” poor air we have to tell the driver all the time to put the air.
Trafalgar needs to provide training to this tour director and the local guide and making sure they speak English and be able to understand them.
We left our survey with him at the airport and we hope that he mails the surveys.
One more thing, we did not like the fact that this tour director that had zero organization at all but he had the guts to tell us how much we have to tip the local guides and drivers, this is something that is up to us and not him.
Places: Cities so dirty and disgusting.
Hotels: ok except the hotel in Narlai this hotel was so ugly and so expensive, It is not worth all the money that we paid for.
Restaurant a lot of flies.
Food: poor and on top of that expensive. Drinks were not included with most of the meals, This is so ridiculous taking in consideration all of the money that we spent for this trip.
- Sites we visited
- Tour director
Transportation at the airport
Spanish Wonder- Huge Disappointment
Preferred solution: Partial refund-25%
Amazing Ireland
The trip itself was excellent
The guide was extremely knowledgeable BUT
When we reached the Cliffs of Moher we were given a very brief overview of Cornelius O'Brien which indicated he was somewhat of an egoist, erecting monuments to himself, and that he demanded every new bride of any of his tenants spend their wedding night with him.
Upon researching Cornelius O'Brien I found that none of this was true.
He was a very beneficial landlord and worked very hard to help the poor and less fortunate and especially during the famine years.
Being that my ancestors are O'Briens I would appreciate a stop being put to this misinformation.
Irish Highlights August 2018
Pissed at tour director
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Verified ReviewerHotel transfer to CDG
Not completely satisfied on this trip we dreamed for years !
I will publicize trafalgar personnel's conversation, to aware future travelers.
Trafalgar - Spain, Portugal & Morocco Tour
- Some places visited
Preferred solution: Price reduction
A realisation that a company which advertises it is the best is not
Not satisfied with this trip that we dreamed for years
' Not completely satisfied on this trip that we dreamed for years. ' With regard to the trip itself, we are disappointed. Each day of our trip, we expected to see something out of the ordinary or at least something exciting that will make us remember our trip for ever, but on this particular trip, unfortunately that day never came.
Regarding the hotels, the majority of them were definitely not a 4 or 5 star hotels.
Regarding the optional tours, we don't feel that all of them are worth the price. In some of the optionals that cover dinner, wine & entertainment, the entertainment from time to time may be the only thing worth it, the quality of the meal itself is usually below standard. Often the restaurants we are taken, are over booked, overwhelming and lacking their own stuff from good and courteous service. Particularly, the fact that I do not drink alcohol, when we paid for optionals that cover dinner, wine & entertainment, I had problems obtaining a soft drink to replace the glass of wine, and in several times the restaurants made us paid cash separately and aside up to 5 Euros for a stinky 4oz. glass of soda, that end up being served 20/30 minutes from the time ordered. This issue was brought to our tour director's attention several times, but nothing was done about it.
With regard to Trafalgar's personnel, it's my personal opinion that some of your stuff lacks of morals and respect (referring to the tour guide director, drivers and some local guides) as they should retrieve from making obvious openly derogative comments or nasty remarks among themselves while in the coach towards the trip activities, costs, tips, and towards "us the tourists", that was absolutely totally insulting and very disrespectful from them. Some of us happened to fluently speak 5 different languages and 100% was clearly understood from each and every of their conversations in the various languages they used to communicate with one another during the entire trip. Their derogative conversations or unpleasant comments among themselves specifically relevant to (us) the tourists/travelers, perhaps could had been discussed outside the coach, during their private time, or aside and completely away from travelers.
- Some of the places
- Being forced to consume or drive through cites to be visited
Preferred solution: Price reduction
Spanish Wonder- total disappointment
Buyer Beware! Read fine print
Italy Bellissimo Tour May 2018
Major sights all optional extras. $6000 for 2 included meals disgusting lunch u paid for at service station/toilet stop most days.
Very short time at destination Early starts Long hours in bus. Paid a fortune for a bus ride with a tour manager come salesman telling u what a great time u are having. What a con what a waste. Meant to be Trip of a lifetime.
We made our own fun & found lovely places away from the guides & groups. Hate the herd NEVER AGAIN TRAFALGAR SUCKS
Trafalgar takes money Cancel Tour
Trafalgar has just cancelled our tour of UK in mid September 2018.
This is after taking our money and sitting on it.
Cancelled for operational reasons (what garbage). They have offered other options that are substantially more expensive and have varying time lengths and departure dates.
What about all our other bookings, they don't give a damn and are quiet rude.
Have also been advised it make months before we can get our money back.
I am considering 'legal action', expensive I know but this Tour Company needs a good kick in the butt.
Forget Trafalgar, if you use them, you may regret as we do.
Annoyed that I pay a single supplement and have to share
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You need to always take anything a tour guide says with a grain of salt, as they say. Unless you are on a guided tour with an acknowledged "expert" in the field, don't bother worrying about the gibberish they spout and enjoy that you are at an historical site.