Trafalgar Tours
Reviews and Complaints
Unhappy experience
Best of Italy Winter
I have never gotten more sick while traveling in Europe. My plane was late and there was no shuttle available to take me to the hotel so I had to pay extra.
My jewelry was stolen, my wallet was stolen but returned without the U.S. dollars in it. I got sick at the St Francis of Assi Church and still have not recovered from either a bad allergic reaction to the dust or some type of allergic reaction to the remnants of an earthquake. When I left there was supposedly no shuttle available to take me to the airport but there was a shuttle available for free for other customers who needed an early shuttle.
Do not use Trafalgar if you want a good tour.
This was the Best of Italy in Winter. But not the best customer service or hotels.
- Illness on the bus
- Special attention some rereived
- Beware of thieves
Preferred solution: Full refund
Bad Customer Services
In the past Trafalgar had a Great Team in Customer services that went above and beyond to assisted you to get your dream vacation time; sorry but this lady did not tried to give more options other tours
Good afternoon,
I had requested European airlines No AA - without No explanation
You just sent a quote, besides it seems the addressing customers courteously
Is not part of your skills, apparently you have no experience assisting customers
With a short time frame-planning-vacation in the past Trafalgar used to have
Better Customer ServiceRepresentatives who went all the way to assist a client,
that’s what I’d experienced before. Just keep in mind that Trafalgar
Is not the only tour agency so are you Not the only agent to assist.
Sent from my iPhone
On Jul 8, 2018, at 9:42 AM, Angie Chanthanouvong wrote:
European Adventures (August 24th – September 7th)
Price - $3015 (single room, land only)
Land + Air - $4232.69
Airfare - $1217.69
**Price /availability for air subject to change until booking / payment is made**
Air Schedule:
Airline/Flight Number
Departing from
Arriving to
Date
Time
Date
Time
Operated by
AA56
MIA
LHR
23-Aug-2018
18:00
24-Aug-2018
07:40
American Airlines
AA151
CDG
ORD
07-Sep-2018
12:10
07-Sep-2018
14:15
American Airlines
AA160
ORD
MIA
07-Sep-2018
16:42
07-Sep-2018
20:48
American Airlines
Wonders of Turkey and Greek Island Explorer (July 25th – August 13th – ON REQUEST)
Please note that because we are within 45 days before departure, payment in full will be needed the time of booking.
Please note that this trip is currently on request. It takes a couple business days to check availability on the trip.
Price - $5545 (single room, land only)
**CANNOT BOOK AIR WITHIN 45 DAYS UNTIL A TRIP IS REQUESTED AND CONFIRMED**
Thank you,
“Our perspectives broaden with every new travel experience we take.”
Angie’s Working Hours: Weekdays (Monday – Friday) from 8am to 4pm PST
Angie’s Future Time Off: July 6th, July 20th
Trafalgar Hours of Operation
Monday through Thursday – 5:30am to 8pm PST
Friday – 5:30am to 6pm PST
Saturday – 6am to 4pm PST
Sunday – 6am to 5pm PST
Follow Trafalgar on:
Trafalgar - Winner of the International Tour Operator of the Year by Travel Weekly.
This email (including all attachments) may be confidential. If you are not the intended recipient, you must not use, copy or disseminate the information contained in it. If you have received this email in error, please delete the email.
From: Teresa [mailto:Teva35@***.com]
Sent: Thursday, July 05, 2018 3:18 PM
To: Angie Chanthanouvong
Subject: [Caution: Message contains Redirect URL content] Re: [Caution: Message contains Redirect URL content] Re: Here are your Trafalgar vacation quotes
Hello Angie,
My name: Norma Teresa Avalos
I work as of Fleet management
Airport will be From: Miami, FL
Originally my niece was coming with you; but since she
Has to take some Mandatory Trainings at her job
Her vacation on hold - please advise- Thank You
Sent from my iPhone
On Jul 5, 2018, at 1:27 PM, Angie Chanthanouvong wrote:
Please note that quotes that have been sent you way have been based on double occupancy. Here are quotes for twin share / double and single room. We will need airport gateway in order to provide an air quote.
European Adventures (August 24th – September 7th)
Price - $2375 (double occupancy / twin share), $3015 (single room)
Price with 5% past traveler discount - $2256.25 (double occupancy / twin share), $2864.25 (single room)
Wonders of Turkey and Greek Island Explorer (July 25th – August 13th – ON REQUEST)
**THIS TRIP IS NOT APPLICABLE FOR PAST TRAVELER DISCOUNT**
Please note that this trip is currently on request. It takes a couple business days to check availability on the trip.
Please note that because we are within 45 days before departure, payment in full will be needed the time of booking.
Price - $4195 (double occupancy – no twin share available – only valid if two guests are traveling in a party), $5545 (single room)
From: Teresa [mailto:Teva35@***.com]
Sent: Thursday, July 05, 2018 9:31 AM
To: Angie Chanthanouvong
Subject: [Caution: Message contains Redirect URL content] Re: Here are your Trafalgar vacation quotes
Good morning Ma. Angie,
First, Thank You for your prompt response, are these quotations include Air Fare?
PLEASE - Need full quotation Land and Air Fare, this will be my third traveling
Experience with a TRAFALGAR -( if you check my name I records) so I believe that
I qualify for 5% discount-please advise- on Air Fare Please quote euthyroid
European airlines -sadly my exp. with national airlines had bee disastrous!
Once again - thank you for your help!!
I stopped traveling when my Mom got cancer surgery, but
Praise GOD she’s Fine now
Sent from my iPhone
On Jul 5, 2018, at 11:05 AM, Angie Chanthanouvong wrote:
Trafalgar - Your Trip Quote
Greetings Norma!
Thank you for your interest in discovering new horizons with Trafalgar. We’ve spent 70 years refining how travelers love to travel and now we look forward to sharing authentic, effortless and fun moments with you.
Over five million guests have already experienced the best way to discover a destination and now it’s your turn.
I’m Angie Chanthanouvong, your Trafalgar Travel Expert, and below is a copy of the quote you created online. Let’s plan your trip together.
Your First Trip Option:
European Adventures End London
Trip Date:
8/24/2018
Your Price:
(land only)
$2375 per person
Returning to explore with us again?
You’re eligible for an extra 5% off this trip if you’ve traveled with us or one of our sister companies before – it’s our way to thank you for your loyalty.
Your Second Trip Option:
Wonders of Turkey with Greek Island Explorer
Trip Date:
7/25/2018 (ON REQUEST)
Please note that because we are within 45 days before departure, payment in full will be needed the time of booking.
Please note that this trip is currently on request. It takes a couple business days to check availability on the trip after a booking has been made
Your Price:
(land only)
$4195 per person
To get started with either option, simply email me these details:
Full names (with title) of all guests
Mailing address and phone number
Preferred airport if you’re interested in an airfare quote (we have great rates!)
You may also call me with any questions at (866) 218-**** ext. 8512. Our team of travel experts wants to ensure you have a great vacation and if I’m not available, one of my colleagues will be happy to help
Set out exploring. You’ll love the journey.
NO PHOTO
Angie Chanthanouvong
Travel Expert
P: (866) 218-**** ext. 8512
E: angie.chanthanouvong@***.com
801 E Katella Ave., Anaheim, CA 92805
Copyright 2016 Trafalgar. All rights reserved. CST#20771**-**
TTEAQSF1
No access to hotel room in Athens until after 2 pm
Complain..poor service from Adorable Tours USA
The tunnels to the vatican need to be looked at
Amazing Ireland between 9/9 - 9/22/2018 (FANTASTIC!!)
We were picked up like they told us and returned as they told us to the airport. Our director, Arian from Trafalgar had informative information with history as we traveled the whole island.
We arrived in Dublin , had a nice nights sleep, than off to Belfast at our leisure. Saw where the Titanic was built. A very good Belfast Titanic Visitor Center! Saw the Causeway on the Northern Irish coast and a castle used in a show.
We arrived at the old walled city of Londonderry on River Foyle. This is where the other speakers came in and were great. Saw the struggles of the region when we visited the People's Gallery in Bogside. Went to Belleek where Irish pottery is made, visit the beautiful Marian Shrine, Kylemore Abby and the gardens, beautiful!
Saw the Cliffs of Moher, the Ring of Kerry, the Blarney Castle, no kissing rocks. John F. Kennedy Arboretum with its many different trees and plants. Saw the Famine Ship Dunbrody for an insight of the tragic plight of the Irish emigrants.
Of course, cannot leave out the Irish dancers, wonderful dinners, and some liked the pubs and beer. This did not include the side events, wow! Arian saw that our needs were met, hotels, meals, etc. The 2 drivers we had were great and courteous, too.
We were even blessed with pretty good weather. Thank you for a great time with my daughter and fellow travelers.
Bus window holiday. Truck stop food.
The general consensus of 3/4 of the bus was that it was a disappointment. Hotels were tired and remote.
Tour was basic and rushed. "Special" evenings out were dull and over priced. Too much time on the bus or at truck stops. I don't think Trafalgar gets many repeat customers.
Most of my touring was self touring. Madrid was about 25 minutes off the bus in front of a fountain. Maybe 5 in front of the palace. Just sad.
The only thing that saved the Lisbon part of the trip was I took a Hop on Hop off tour bus. Try and do this in every city as it is the only way you will get an over view of the city.
Never again. I feel it's my civic duty to warn others to avoid Trafalgar.
We were not picked up at the airport
My friend and I paid $85 each for transportation from airport to hotel in Helsinki, arranged by Trafalgar.We arrived on August 11 and the driver was not anywhere. We tried to call the numbers provided to us but no to avail, and we took a bus to our hotel and the cost was only 6.90 euros ; even if we had taken a taxi, the fare was flat 39 euros
Our tour director emailed Trafalgar in London and we were assured that we would get our money back plus the bus fare.
Upon returning to the States, our travel agent also wrote Trafalgar about this incident and since then we have not heard anything from Trafalgar
I loved the tour and our tour director and driver were excellent but Trafalgar should be more careful choosing the private transportation for passengers arriving one or two days earlier
I hope to hear from Trafalgar and get the money I paid for a service I did not receive
Needed medical help
- Beautiful scenery
- Meals
Bad European Splendor Trip
Our trip was terrible due to a mediocre tour director to unprovided activities. Does anyone know where I can send a regular letter to Gavin Tollman ?
I do not think that simply emailing Trafalgar will satisfy me.Where would be the best place to send a letter of disappointment? We took a European Splendor trip and did not visit the Eiffel tower while in Paris. We drove through the Sommes battlefield of WW1 and did not stop.
We had to porter our won luggage twice which was an included benefit.We received extremely rude service at a provided meal and the list goes on............Does anyone have an address to write to Gavin Tollman? USPS
There were no Delights of London and Paris, June 2018
So many disappointments, so little time.
Trafalgar leads you to believe that their tours include wonderful visits to all the great places that you want to see. Truth be told you see these great places from your bus seat. If you want to see them up close and personal you need to dig into your pockets and buy their "trip enhancers", which are shoved down your throat every given moment by your tour director. You aren't told about the history of or stories about the locale, as on other tour company tours - you are spoon fed how much more fun you will have purchasing the NOT CHEAP tour enhancers.
A tour of Notre Dame was included on this tour at 33 euros per person. Turns out that entry to Notre Dame is free of charge and Trafalgar is pocketing the money and laughing all the way to the bank.
Hotels - they offer free rooming to children under 17 yet a woman on the tour brought her 14 and 16 year old granddaughters and had paid full fare for rooming for them.
Tour descriptions are misleading. Time management is poor. Tour director stood in front of the bus the last night of the trip and told us all what we should tip her. So low class.
I will never purchase a Trafalgar tour again and strongly urge anyone looking to book a tour to look into other companies. You do NOT get what you pay for with Trafalgar.
Preferred solution: Full refund
Trafalgar sucks
Britain and Ireland grandeur (5/8/18)
Still have not heard from them, very pissed off.
Very disappointed as we paid for tour in clockwise direction.
We were advised at start of tour that we we going the anti lock direct.
Because of this direction the places we stay were different from what we expected, many were out of town, upto 1 hour out. You could not explore in your free time as you were stuck in that hotel out in the middle of no where.
We had to travel a lot more to go back and forward all the time missing out on down time in these towns to explore the local culture.
They advised us that it was because it was the holiday period, but that is not on, as this holiday was booked some 10 months ago, and some travelers booked 18months ago.
- Tour was not as advertised and paid for
- The
Completely Disappointed
I have traveled with Trafalgar prior. However, this experience has ended any future relationship with Trafalgar.
The tour guide I believe was contracted and not an employee of Trafalgar, however, no excuse. The hotels were quite a distance from the inner cities quoted in the brochure. I understand this since it is a Cost Saver tour, thus the distance from the main cities as a cost saver. The cities such as Rome, Florence and Paris were places I had visited several times before and this trip was a first for my daughter so I had no problem visiting them for a third and fourth time.
My issue is that we opted out of the optional excursions in that I did not need a guide since I could tour these places on my own with my daughter. Mr. John Horvath informed us that those opted out of the options would need to find their own transportation into the cities. This is insane.
We may not have paid for the options, but we certainly did pay for our seat on the coach. I think since this directer is contract, we cut into his profit by not purchasing the options. This does not fit the spirit of any travel agency in regards to customer service. I recommended Trafalgar to my nephew and when I inquired if this was the situation with his tour he responded that the coach took everyone into the cities.
Those not opted for the optional tours were given maps and directions to tour on their own and given the time to be at the coach for their return to the hotel. This was the situation in my prior tours, so if this is the new policy this is another reason why I will not return to Trafalgar. We were promised by Mr. Horvath that those returning customers would be given a card to mail to Trafalgar and their returning customer gift would be mailed.
He did not give me a card. But, no issue since Trafalgar may keep their gift and their 5% discount since I will never travel with Trafalgar again.
The prior trips directors were fine and as well as the tour. I will never recommend Trafalgar to anyone.
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Complain directly to Trafalgar and have any other members of that tour group do the same.