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Dear sirs we have already filled out and handed in our questionnaire regarding the above tour. We were extremely disappointed for the following reasons which in the main refer to the Tour Director. My husband who has temporal epilepsy had a minor seizure which provoked the comment " you can get medication for that ". He has been on medication for over 25 years and his seizures are rare nowadays. No sympathy was shown nor subsequent enquiry as to his health made. On occasions the tour director treated us , the paying passengers , like children. She came across as quite bossy and a lot of her instructions regarding departure times etc were confusing and often changed causing more confusion. For instance we were told to catch the coach to Madrid airport at 7.30 am even though our flight was not until 3pm. When she realised her mistake she said we could go back to the hotel and return to the airport later. We declined having decided to wait at the airport. She also upset us on 2 separate occasions by making the comment about Gibralter when she said " we shall get it back from the English soon ". She also mentioned the fact that countries such as France and Italy helped fight Fascism ignoring the role played by thousands of English who lost their lives. We got the impression she did not like the English at all. We had hoped to see more of the major places on the

itinerary but in our opinion , apart from the necessary comfort / coffee stops the Tour Director stopped too often to visit her " little treasures ". This obviously reduced the free time available to explore the major more interesting places. At time there appeared to be a negative atmosphere on the coach which was felt by others in the group. I admit that efforts were made to cater for my gluten-free diet and I thanked her for her help in this regard. Incidentally we handed in a letter on our comments to the travel agent some time ago and although in your review website someone was going to look out for our letter and reply we have not have a reply.

Mrs Christine Davies,

1a Normanton Avenue, Bognor Regis, West Sussex, PO21 2TX

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Hove, Brighton And Hove

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Rosaisela Uih

Hi isabelle can you send me a copy of the emails of the group please

Guest

I am very sorry to hear about the health incident. There is nothing worse than being abroad and have something happen in unfamiliar territory.

Many of the Trafalgar tour directors are more skilled at creating a party like atmosphere and showing off than actually dealing with the needs of people. They are freelancers and Trafalgar allows for their ommissions as some of the more charismatic personalities bring in a lot of cash. Use Trafalgar tours for the free bus ride, deals on hotels and meals but bring along your Rick Steeves tour guides to give you the right historical facts and practical advice as to where to eat.

Do look up tours such as Collette, Exotic, G tours, Globus as people in the 55 age plus group have had better experiences.

As for the insensitive bloke who responded to your concerns, I hope they are staying at home, sheltered and insulated away from the rest of us who want to enjoy our travel experiences.

Guest

Get over yourself and whilst your doing that get a sense of humor

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